Academic Qualifications Ph.D., Industrial Engineering and Engineering Management, The Hong Kong University of Science and Technology (HKUST), Hong Kong M.E., Huazhong University of Science and Technology, China B.E., Huazhong University of Science and Technology, China Related Working Experiences Associate Professor, Faculty of Business Administration, University of Macau. Assistant Professor, Faculty of Business Administration, University of Macau. Visiting Assistant Professor, Hong Kong University of Science and Technology Postdoctoral Fellow, Hong Kong Polytechnic University Teaching Undergraduate Courses Project and Quality Management (ISOM4006) Graduate Courses Service Operations (ISOM7030)